Explainer
Apparel defects and how they are graded
Quality inspection sorts defects into three classes, and the class determines the consequence. Knowing which class a problem falls into is what turns a complaint into a claim.
By The Retail Ledger · September 27, 2026
The three classes
A critical defect makes the garment unsafe or unsalable outright: broken needles, harmful substances, missing mandatory labeling. A major defect would cause a customer to return the item or refuse to buy it: a seam failure, a visible stain, wrong measurements outside tolerance. A minor defect is visible to an inspector and unlikely to affect a sale.
Inspection standards accept no critical defects, a small number of major and a larger number of minor, which is the sampling logic explained in AQL inspections.
What recurs in bulk lots
Shade variation between dye lots within the same style, measurement drift across production runs, label and care instruction errors, and packaging damage from handling rather than manufacturing. The last is the one buyers most often discover and most often cannot attribute, because it can arise anywhere between the factory floor and the receiving dock.
Attribution is why condition at a known date matters, and why an inspection report is worth keeping even when the lot passes.
What it means for resale
Critical defects cannot be resold and should be removed from the count entirely. Major defects move goods into a repair or salvage grade. Minor defects generally still sell in off-price channels, where the customer expectation is different from a full-price floor. Grading a lot correctly is what makes the valuation arithmetic in valuing a returns load possible.
Questions
What is a critical defect?
One that makes the garment unsafe or unsalable, such as a broken needle in the product or missing mandatory labeling. Inspection standards accept none.
What is the difference between major and minor?
A major defect would cause a customer to return or refuse the item; a minor one is visible to an inspector but unlikely to affect a sale.
Do minor defects stop resale?
Usually not in off-price channels, where customer expectations differ from a full-price floor.
Related: AQL inspections.